Musterbrief Flugverspätung Englisch

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the severe delay I experienced on my recent flight from [departure city] to [destination city] on [date]. The delay lasted [duration], far exceeding the estimated departure time as indicated on my ticket.

This delay caused significant inconvenience and disruption to my travel plans. As a result, I missed an important business meeting that I had scheduled upon my arrival in [destination city]. This has not only affected my professional commitments but also resulted in financial loss and a considerable waste of time.

I would like to highlight that this is not the first occurrence of such delays with your airline. In fact, this has become a recurring issue, and it is seriously affecting the reputation and reliability of your services. As a loyal customer, I expected a higher standard of service and punctuality from such an esteemed airline.

According to Regulation (EC) No 261/2004, airline passengers are entitled to compensation for flight delays exceeding three hours, unless the delay was caused by extraordinary circumstances beyond the airline’s control. I kindly request that you provide me with the necessary compensation as per the regulation.

In addition to the compensation, I also urge you to take appropriate measures to prevent future delays and enhance the overall efficiency of your operations. It is crucial for your airline to improve its communication with passengers during times of disruption, offering timely updates and alternative arrangements to minimize inconvenience.

I trust that you understand the significance of addressing this matter promptly and satisfactorily. I expect a response from you within [reasonable time frame] concerning the compensation as well as the measures your airline plans to take to prevent similar delays in the future.

Should I not receive a satisfactory response within the specified time frame, I will be left with no choice but to escalate this issue through legal means, including filing a complaint with the relevant authorities and seeking legal advice regarding my rights and options as a passenger.

I hope that it does not reach such a point and that we can resolve this matter amicably. I have always been a loyal customer of your airline, and I would prefer to maintain a positive relationship rather than resorting to legal action.

I look forward to hearing from you soon. Please treat this matter with utmost urgency.

Yours faithfully,

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the severe delay I experienced on my recent flight from [departure city] to [destination city] on [date]. The delay lasted [duration], far exceeding the estimated departure time as indicated on my ticket.

This delay caused significant inconvenience and disruption to my travel plans. As a result, I missed an important business meeting that I had scheduled upon my arrival in [destination city]. This has not only affected my professional commitments but also resulted in financial loss and a considerable waste of time.

I would like to highlight that this is not the first occurrence of such delays with your airline. In fact, this has become a recurring issue, and it is seriously affecting the reputation and reliability of your services. As a loyal customer, I expected a higher standard of service and punctuality from such an esteemed airline.

According to Regulation (EC) No 261/2004, airline passengers are entitled to compensation for flight delays exceeding three hours, unless the delay was caused by extraordinary circumstances beyond the airline’s control. I kindly request that you provide me with the necessary compensation as per the regulation.

In addition to the compensation, I also urge you to take appropriate measures to prevent future delays and enhance the overall efficiency of your operations. It is crucial for your airline to improve its communication with passengers during times of disruption, offering timely updates and alternative arrangements to minimize inconvenience.

I trust that you understand the significance of addressing this matter promptly and satisfactorily. I expect a response from you within [reasonable time frame] concerning the compensation as well as the measures your airline plans to take to prevent similar delays in the future.

Should I not receive a satisfactory response within the specified time frame, I will be left with no choice but to escalate this issue through legal means, including filing a complaint with the relevant authorities and seeking legal advice regarding my rights and options as a passenger.

I hope that it does not reach such a point and that we can resolve this matter amicably. I have always been a loyal customer of your airline, and I would prefer to maintain a positive relationship rather than resorting to legal action.

I look forward to hearing from you soon. Please treat this matter with utmost urgency.

Yours faithfully,